News

Incident Management is live on Google Play Store & on the desktop

by Anna Toma, Marketing at Rise SA Business Solutions
Rise SA Business Solutions is a South African partner of a global software development company (1C International) with over 7000 partners & 5 million users. We use a proprietary 1C:Platform for our development, so we can develop well & efficiently
We collaborate with our customers & develop our solutions together with them.
To give you an example, we have recently developed Incident Management in Rise School Communicator & created a desktop version thereof, in a direct collaboration with De Kuilen Primary School.
Incident Management for Schools is very important for most schools. Most Schools use paper to record the incident, which then gets handed to a parent. The problem with it is that paper leaflets get lost & hence, the School can't be sure that parents know about a specific incident or specific incidents.
That is why Rise SA Team decided to develop this Module from scratch. It took a couple of month of development & test runs on our side and on the customer-facing side. Now the Module works 100% both from a smartphone & from a desktop computer.
The goal was to assist Schools with this challenge & to automate the process of:
1. Capturing Incidents by Admin person or Educators either from a smart phone or the desktop.
2. Informing parents of the incident(s) that took place on the day.
3. Keeping history & record of parents' viewing of incident notifications.
Incident Management covers the above. Plus, there is also Incident Report that allows Schools to view all the reports for a specific learner or a group of learners for a specific period of time.
After taking just a few steps, Schools will be able to create the Incident, as shown below:
Incident management in Rise School management
The moment the School posts the Incident, the notification thereof will be sent to parents via a push notification.
A parent will then need to add that he had read the notification.
The same can be done in seconds from the Desktop version.
incident mngt desktop version march 27.PNG
Rise School Management was developed for & with schools with their challenges in mind. It covers school-specific Accounting, automates 043-form, Learner Data, a School-Parent Communicator, Batch Invoicing and much more. Find out more exciting details at riseschoolmanagement.co.za